返金ポリシー

We want you to be completely satisfied with your purchase of personal care and nutritional products from Berry Beautiful. That's why we offer a 30-day return policy, with a focus on quick and easy returns.

How to Initiate a Return or Request a Refund:

Contact Us: Let us know you'd like to return an item or request a refund by contacting our customer service:

• Phone: 206-473-7947
• Email: store@berrybeautiful.us
• Contact Page: Berry Beautiful Contact

Photo Verification (if applicable):

For damaged items, simply send us a clear photo showing the damage. We don't require you to return a damaged product unless we specifically ask you to do so.

Return Confirmation:

We'll confirm your return or refund request and provide return instructions if a return shipment is required. We generally review and process return requests within 5-7 business days.

Please Note:

• Return or refund requests under our standard return policy must be made within 30 days of purchase, except where applicable law provides additional rights.
• Please contact us before shipping an item back. We cannot accept unauthorized returns sent to us without first contacting customer service.

Damages and Issues:

Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the issue is the result of an error on our part, such as a damaged, defective, missing, or incorrect item, we will work with you to provide an appropriate replacement, refund, or return arrangement.

Exceptions / Non-returnable Items:

Please get in touch if you have questions or concerns about your specific item. Because some of our products are personal care or nutritional products, there may be circumstances where a product cannot or should not be physically returned. If we approve a refund for an item that does not need to be returned, we will let you know and no return shipment will be required.

Except where a return or refund is required by applicable law, we cannot accept returns on sale items or gift cards.

Exchanges:

Missing or Incorrect Items:
If you receive a missing or incorrect item, please contact us immediately. We can usually send a replacement and, when needed, provide return instructions or a return label for the incorrect item.

Exchanging for a Different Item:
The fastest way to ensure you get the item you want is to return your current item and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period:

Notwithstanding our standard return policy above, if merchandise is being shipped into the European Union and your purchase is subject to applicable EU consumer protection regulations, you generally have the right to cancel or withdraw from your order within 14 days without providing a reason or justification.

For goods, the 14-day withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods. If your order includes multiple goods delivered separately, applicable law may calculate the withdrawal period from the date the final applicable item is received.

To exercise this right, please contact us within the applicable 14-day period and clearly let us know that you wish to cancel or withdraw from the purchase.

When returning an item under the EU right of withdrawal:

• Please return the item in substantially the same condition in which you received it, subject to any handling reasonably necessary to inspect the nature, characteristics, and condition of the item.
• Please include the original packaging where reasonably possible.
• Please provide your receipt, order number, or other proof of purchase.
• You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the item.
• Unless we agree otherwise, or the product is defective, damaged, or incorrect, you are responsible for the direct cost of returning goods under the EU 14-day right of withdrawal.

The EU right of withdrawal is subject to exceptions provided by applicable law. These may include certain perishable goods and sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery.

Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable EU or national law.

Refunds:

We will notify you once we've received and inspected your return, or once we have otherwise completed our review of a refund request that does not require a physical return, and let you know whether the refund has been approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your refund, please contact us at store@berrybeautiful.us.

Contact Us:

For any return or refund questions, please contact us.